Angry Roar and Other Stuff
Background: Client is backyard breeder, owes the clinic thousands of dollars, pays a piddly amount each month, spends time chatting with Dr. during her appointment making other appointments back up, brings Dr. lattes and perfume and treats her to manicures and lunches. Pregnant dog Havannah had previous C-section, most of litter dead, surviving pups had to be bottle fed because Havannah would have nothing to do with them.
Friday the Dr. said she was doing a C-section on Havannah after hours because the dog was in distress and the owner was greatly agitated. Havannah wasn't even in labor yet, her due date not until the following day. The agitated owner didn't want to have to go to the Emergency Hospital over the weekend and pay their cost upfront. The "agitated" owner was in the lobby laughing and making jokes with the receptionist...yep, greatly distraught.
When I told the Dr. it was bullshit to have the owner in surgery, we argued. She said I was adding stress to her before entering a highly stressful surgery and if anything happened it would be on me. I responded with, "You say the owner is agitated, the dog is distressed and you allow the owner in surgery. Isn't that stressful but you place the blame on me if anything goes wrong?" She threw at me that I was just an Assistant with no medical knowledge and didn't know my place.
It could have been uglier but I ended it by saying, "We are both upset and will say things that we don't mean but will hurt each other, so I'm ending the conversation". She kept going, so I turned my back on her and said we were done for now because she already said many things that hurt and I didn't want to react under these conditions. She said I was acting like a child.
A short time later, I went to her and we had a better conversation where we spoke calmly and explained our views. All was good between us after that, but the owner was still in surgery talking up a storm asking questions distracting the Dr.
Havannah had four pups. Three survived. The following day we heard Savannah wasn't nursing the pups and the owner was trying to bottle feed.
On a good note: I feel like crud with this cold, but Tuesday is my day off and I don't have to do anything except rest. If I wake up early enough and get moving, I'll take my mom's dog to the clinic to groom her. Chib is her name, a Pomeranian, who I am dog sitting with while my parents are in Hawaii. Chib is a pain, but she's really a sweet dog.
If I feel like like it, I'll also bathe Sam, my parents Lab who is boarding at the clinic because she is too much for us to handle here at home.
My mom sewed stuff for Jayne's baby Kurt back in November. One of these days I'll get to the post office to mail them off.
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